Accountability: Part One

Accountability: Part One

The dictionary tells us that accountability is equivalent to responsibility. Being accountable means doing what you say you are going to do. If you can’t get it done, you own up to it and make it right. Interestingly, the dictionary also provides and example of the word used in context: “their lack of accountability has eroded public respect.”

In politics, a lack of accountability has sadly become par for the course. We expect politicians to routinely declare goals they will never achieve. While we may tolerate it in the public square, a lack of accountability in an organization or on a team corrodes both trust and performance over time. Eventually, high-performance goals can no longer be achieved because the muscle of accountability has atrophied.

We’ve been talking about tough conversations over the last few weeks. The ability to confront a lack of accountability is one of the most necessary skills a leader develops. And accountability may be owned by a single individual or team; it may be shared across several organizations and many people. Nevertheless, once goals are established and commitments are made, someone must be held accountable for delivering against them – and called out when delivery falls short.

Speech on Voting Rights

Speech on Voting Rights

On July 29, 2021, Carly Fiorina spoke on Capitol Hill to urge members of Congress to pass legislation that would ensure there are basic standards that must be upheld in any election. And that Congress should require federal approval of any changes in election laws that make it harder to exercise the right to vote. 

Newsletter: It’s Not All About You

Newsletter: It’s Not All About You

A couple of years ago I was a keynote speaker at a large gathering commemorating an important event. I had prepared carefully for it. I was eager to communicate with this August audience and looked forward to delivering my remarks.

The audience had been listening for quite a while to quite a few speakers. And so rather than dive into my remarks, I said: “We’ve all had a wonderful evening so far, but I also know you’re tired. I am reminded of the advice of my sixth grade teacher when we would ask him how many words an assignment should be: “long enough to cover the subject, short enough to be interesting.”

The collective sigh of relief was palpable. Everyone settled back into their chairs and relaxed. Now the audience was ready to listen one more time because they knew I would not drone on for too long.

Newsletter: Effective Communications

Newsletter: Effective Communications

One of my most valuable lessons in communications came from a graduate course in philosophy. Each week we had to read the major writing of a medieval philosopher. These were weighty tomes, sometimes running to a thousand or more pages. And each week we had to write a two page paper that summarized the work.

I would start by writing fifteen or twenty pages, then cut those pages down to ten, then reduce those to five, until I finally succeeded in writing two pages that captured the core ideas. In the process of reading I had absorbed much. It was in the process of reflecting and writing that I truly began to comprehend. And it was in the process of distillation – of choosing what to leave in and what to leave out – that I actually learned something that made an impact. That process of absorption, comprehension, distillation was time-consuming and difficult, but it taught me an incredibly important skill that I have continued to hone, practice and rely upon all my life. I learned how to render the fat out of a bloated body of words and ideas, how to untangle a jumble of facts and opinions, how to extract from too much information something meaningful and memorable.

Newsletter: Steak, Not Sizzle

Newsletter: Steak, Not Sizzle

“For the first time in human history, any person can get ahold of almost any piece of information they want at a time and place of their choosing. The world is becoming much more Digital, Mobile, Virtual, Personal. DMVP.

Everything physical and analog is becoming digital. Everything can connect to a mobile device. What was once done in person can now be done virtually. The individual decides what, when, who and how in this newly personal world. Each of us has more information, greater control and higher expectations.”

-Carly Fiorina (circa 2001)